Roles
HealthLiteracyCopilot for your role
What each person on the team is measured on, the documents they own and the parts of the platform they'd use most. Find your team below.
Health plans
One document, several owners
Who answers for a denial letter
- Member communicationsJudged on: Complaints and appeals
- Stars and quality leadersJudged on: CAHPS: getting needed care; appeals measures
- Compliance and language accessJudged on: State readability rules
- Utilization managementJudged on: CMS-0057-F and 42 CFR 422.568
Synthetic portraits. The documents and measures come from each role page.
- Member communicationsFewer review rounds. Every change explainedFor directors of member communications at health plansOn-time AEP mailingsReview cycles per documentMember complaints Read more
- Stars and quality leadersFind the letters behind your CAHPS scores, before the survey doesFor VP Stars, chief quality officers and VPs of qualityStar ratingCAHPSHEDIS gapsQuality bonus payments Read more
- Compliance and language accessShow the reviewer which criteria, which version, who approvedFor compliance officers and language-access leadsAudit findings§1557 and §438.10 conformanceComplaints to Medicare (CTMs) Read more
- Utilization managementA specific denial reason is required now. Make it one the member can followFor VPs of utilization management, prior authorization and appeals at health plansCMS-0057-F complianceAppeal volumeOverturn rate Read more
Hospitals and health systems
One document, several owners
Who answers for discharge instructions
- Patient experience leadersJudged on: HCAHPS: information about symptoms; Information Transfer PRO-PM
- Patient education managersJudged on: Information Transfer PRO-PM
- AI governance leadersJudged on: Clinical review
- Quality and accreditation leadersJudged on: NPG.14.05.01; HCAHPS communication about medicines
Synthetic portraits. The documents and measures come from each role page.
- Patient experience leadersPatients are now asked if they understood. Give them documents that make that easierFor chief experience officers, chief nursing officers and VPs of patient experienceHCAHPSInformation Transfer PRO-PMHospital VBPComplaints Read more
- Patient education managersClear the handout backlog without lowering the barFor patient education managers and nurse educatorsLibrary currencyReview backlogSpanish versionsReading level by handout Read more
- Accessibility coordinatorsFix the document backlog before your 2027 deadlineFor ADA and Section 504 coordinatorsWCAG 2.1 AA findings fixedDocuments done by the deadlineAudit record Read more
- AI governance leadersAI drafts. Your reviewers decide. The record proves itFor CMIOs, CNIOs and AI governance committeesSafe AI usePolicy complianceAudit trail Read more
- Quality and accreditation leadersReadmissions, HCAHPS and consent forms all run through the papers patients take homeFor chief quality and nursing officers, accreditation managers and regulatory-readiness leads at hospitalsReadmissionsHCAHPSConsent forms at a 6th-grade levelInformation Transfer PRO-PMTracer readiness Read more
Pharma and life sciences
One document, several owners
Who answers for a medication guide
- Medical writingJudged on: MLR review
- Regulatory and promotional reviewJudged on: Plain wording in risk statements
- Patient services and adherenceJudged on: Target grade
Synthetic portraits. The documents and measures come from each role page.
- Medical writingWhich document keeps coming back?For heads of medical writing and plain-language summary leadsReview roundsCycle timeLay-summary output Read more
- Regulatory and promotional reviewFind hard-to-read risk text before it reaches MLRFor regulatory affairs, labeling, promotional review and MLR leadsOPDP letters that cite risk textPatient Medication Information (PMI) readinessMLR review roundsAudit trail Read more
- Patient services and adherenceSupport materials patients can follow, dose after doseFor patient services, patient-support program and adherence leadsProportion of days coveredREMS knowledge checksReach in Spanish and other languages Read more
Employers and benefits teams
One document, several owners
Who answers for an open-enrollment guide
- Total rewardsJudged on: Election errors and service calls
- Benefits communicationsJudged on: Same terms on every page
Synthetic portraits. The documents and measures come from each role page.
- Total rewardsMake 2027’s changes the ones people understandFor VPs of total rewards and benefits directorsBenefit utilizationElection errorsService calls Read more
- Benefits communicationsThe guide, the email and the portal, saying the same thingFor benefits communications managers and HR communications teamsConsistent messagesBenefits questions to HRReach across the workforce Read more
- Well-being programsMake each program easy to find and easy to startFor wellness, well-being and EAP program managers at employersProgram sign-upEAP utilizationPreventive care and screenings Read more
Government and public health
- Public health communicationsHealth alerts and outreach every community can act onFor public information officers and communications leads at health departments and agenciesReach across languagesScreening and program sign-upsAccess barriers fixed Read more
- Medicaid eligibility communicationsRenewal notices that put the action and the deadline firstFor eligibility and renewal communications leads at state Medicaid agenciesProcedural disenrollmentsNotices reviewed before each mailingRequired notice content Read more
Digital health
One document, several owners
Who answers for a sign-up flow
- Content designJudged on: Plain field labels
- Product and engineering leadersJudged on: WCAG 2.1 AA
Synthetic portraits. The documents and measures come from each role page.
- Content designEvery screen asks for one thing, in plain wordsFor content designers, UX writers and product content leads at digital-health companiesOnboarding completionMessages within channel limitsCopy tested before release Read more
- Clinical content leadsChat answers drawn from your sources, approved by your reviewersFor medical directors and clinical content leads at digital-health companiesAnswers tied to sourcesReadable answersReviewer approval on record Read more
- Product and engineering leadersHealth-literacy checks in every releaseFor product and engineering leaders at digital-health companiesPartner evidenceRelease checksAccessibility findings Read more
Bring one document your team owns
Upload one Word document or PDF, up to 5 pages. It is scored against N-PLAT and rewritten in plain language, with the reason for each change.
Send a blank template, not a copy with a patient's or member's details.
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