Question 1

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade at any time. When upgrading, you are prorated for the remainder of your billing cycle; downgrades take effect at the start of your next billing cycle.

Question 2

How does the billing work?

Accepted Answer

Monthly plans are charged on the same day each month and annual plans once per year. All plans include a 14-day free trial, and you are not charged until the trial ends.

Question 3

What happens if I exceed my plan limits?

Accepted Answer

You can continue using the service, and we will reach out to discuss upgrading to a plan that better matches your needs. We will not cut off your service unexpectedly.

Question 4

Do you offer discounts for healthcare nonprofits?

Accepted Answer

Yes. Our Free assessment tier is available for small nonprofits and community-based organizations, and we offer special pricing on paid tiers for qualifying nonprofits and educational institutions.

Question 5

Is my data secure and HIPAA compliant?

Accepted Answer

Yes. HealthLiteracyCopilot is HIPAA compliant and maintains SOC 2 compliance, using industry-standard encryption and robust security protocols to protect your information.