For product, content and clinical leads at digital-health companies
Your app's copy is your care plan
People act on what your app tells them. Onboarding screens, push messages, chat answers and enrollment steps all ask them to do something. HealthLiteracyCopilot scores that copy against health-literacy standards and helps your team make it clear, before release.
Send a blank template, not a copy with a patient's or member's details.
HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. How we protect your documents
What we fix
App copy with one action per screen
- Onboarding asks for one thing at a time.
- Chat answers cite your approved sources.
- A reviewer approves each answer set before release.
Illustrative example.
The copy we check
Open a type of copy to see what we check in it, with a short synthetic example.
In-app and onboarding textThe first screens people see.
What we check
- Reading grade against your target. Short copy gets an estimated grade.
- One action per screen. PEMAT actionability shows where people may get stuck.
- Plain words for health and money terms, from your glossary.
- Persona testing on simulated readers before real users see it.
Synthetic example
- Before
- To optimize your personalized care experience, please complete the comprehensive health assessment prior to proceeding.
- After
- Answer 5 questions about your health. It takes about 3 minutes. [Start]
AI-generated chat answersWhat your assistant says when people ask a health question.
What we check
- Answers drawn from your approved sources, with a citation for each claim.
- In strict mode, a clear "not in your sources" instead of a guess.
- Reading grade checked on each answer.
- A reviewer approves each answer set before release.
Synthetic example
- Before
- Metformin's pharmacokinetic profile necessitates administration with meals to attenuate gastrointestinal adverse effects.
- After
- Take metformin with a meal. This can help prevent an upset stomach. [1] Your approved medication guide
Enrollment and sign-up flowsThe forms and steps people use to join.
What we check
- Each field label says what to enter, in plain words.
- Steps in order, one action each, so people always know what to do next.
- Required notices and consent text kept word for word.
- HTML checked against WCAG 2.1 AA, with a reviewer deciding each finding.
Synthetic example
- Before
- Please provide your member identification number as indicated on your benefits card to verify eligibility.
- After
- Enter your member ID. It is on the front of your insurance card.
Push, SMS and email messagesShort messages that ask people to act.
What we check
- Text messages: segment count and an opt-out line.
- Email: subject up to 60 and preview text up to 90 characters.
- Push: see each message as it will look on the screen.
- Dates and times listed as numbers to verify, so a person checks each one.
Synthetic example
- Before
- Reminder: Your scheduled telehealth encounter requires completion of pre-visit documentation. Log in to the portal to finalize.
- After
- [App]: Your video visit is tomorrow at [time]. Please fill out 2 short forms first: [link]. Reply STOP to opt out.
Synthetic examples, written for this page. Your team approves every edit before release.
Health plans and other partners now ask for readability and accessibility evidence. Each reviewed screen keeps its score, its version and who approved it.
Evidence partners ask for
Built into how you ship
Step 1: Guard API
Embed health-literacy scoring in your own product and release checks.
Step 2: Create in your formats
Write in-app, SMS and push versions, each checked against its channel's limits.
Step 3: Persona testing
Test onboarding flows on simulated readers before real users see them.
Spanish is measured with Spanish readability measures, and your knowledge base keeps answers tied to approved sources.
Built for each role on your team
What each person is measured on, the documents they own and the parts of the platform they'd use most.
- Content designEvery screen asks for one thing, in plain wordsFor content designers, UX writers and product content leads at digital-health companiesOnboarding completionMessages within channel limitsCopy tested before release Read more
- Clinical content leadsChat answers drawn from your sources, approved by your reviewersFor medical directors and clinical content leads at digital-health companiesAnswers tied to sourcesReadable answersReviewer approval on record Read more
- Product and engineering leadersHealth-literacy checks in every releaseFor product and engineering leaders at digital-health companiesPartner evidenceRelease checksAccessibility findings Read more
Start with one flow
Send us the text of one onboarding flow or one set of chat answers. It comes back with the changes to make and the reason for each one.
Send a blank template, not a copy with a patient's or member's details.
HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. How we protect your documents
Questions
Do you need user data?
No. Send screen text, templates or sample chat answers, never a user's details.
Can we run the checks in our own pipeline?
Yes. The Guard API returns the same scores the product shows, so you can check copy before each release.