Total rewards
Make 2027’s changes the ones people understand
Benefits only work when people understand them. HealthLiteracyCopilot scores your open-enrollment guide, plan-change notices and SBCs before they go out, then adapts them to the channels you use, such as email and text messages, in English and Spanish.
For VPs of total rewards and benefits directors
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What you check first
One benefits change, told the same way everywhere
- What changed, who it affects, what to do and by when.
- The guide, the email and the portal say the same thing.
- Plain words for a multigenerational, multilingual workforce.
Illustrative example, with a synthetic portrait.
What you're measured on
Open a measure to see why it matters and how HealthLiteracyCopilot helps.
Benefit utilization
- Why it matters
- A benefit only helps people who know it exists and how to use it.
- How HealthLiteracyCopilot helps
- Plan-change notices are scored before they go out. One approved message is then adapted to email and text, in English and Spanish.
We don't promise higher use. Any value estimate comes from your own inputs.
Election errors
- Why it matters
- A wrong choice at open enrollment can leave an employee in the wrong plan until next year or a qualifying life event.
- How HealthLiteracyCopilot helps
- The open-enrollment guide is scored before it goes out, and the sequence from first notice to reminder is planned as one journey. Plan names, amounts and required language are kept as written.
We don't promise fewer errors. Track your own election data to see what changes.
Service calls
- Why it matters
- A confusing notice sends questions to HR and the benefits help line in the busiest weeks of the year.
- How HealthLiteracyCopilot helps
- Spanish is measured as Spanish, in the variant your employees use, so both versions get checked. The cost-pool calculator puts a number on those calls from your own inputs.
We don't promise fewer calls. Any savings figure is your estimate, not ours.
Why plain language matters here
28%
of US adults aged 16–65 scored at or below Level 1 in general literacy, up from 19% in 2017
Start this week
What you can hand your team this week
A four-part message template
What changed, who it affects, what to do and by when, with a Spanish version.
Open itA consistency checklist
Check that the guide, the SBC and the plan notice give the same dates, costs and actions.
Open itYour cost-pool estimate
Put a number on the calls a confusing notice can drive, from your own inputs.
Open it
The documents you own
| Document | What it touches |
|---|---|
| Open-enrollment guides | Election errors and service calls |
| Plan-change notices | Benefit utilization |
| Summaries of Benefits and Coverage | Plain-language readability |
What you'd use most
Try it on one of your documents
Send a blank template, not a copy with a patient's or member's details.
Questions
Does it replace our benefits communications partners?
No. It scores and revises drafts. Your team and your partners decide what goes out.
Does it change plan terms?
No. Plan names, amounts and required language are kept as written.