Stars and quality leaders
Find the letters behind your CAHPS scores, before the survey does
CAHPS asks members whether they understood their plan, got the care they needed and found forms easy. The notices and letters members read shape each of those answers. HealthLiteracyCopilot scores your whole library, ranks it worst first and shows which documents touch which measure, so your team fixes the ones that count first.
For VP Stars, chief quality officers and VPs of quality
HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. How we protect your documents
What you check first
The notices behind the measures you keep
- A notice is part of the experience members are later asked about.
- It does not drive a score on its own.
- Start with the documents tied to the measures that stay.
Illustrative example, with a synthetic portrait.
What you're measured on
Open a measure to see why it matters and how HealthLiteracyCopilot helps.
Star rating
- Why it matters
- Medicare Advantage Star Ratings set quality bonus payments and are shown to people choosing a plan.
- How HealthLiteracyCopilot helps
- Portfolio Scan scores your whole library and ranks it worst first, by the measure each document touches. Your team fixes the letters behind those measures first.
CAHPS
- Why it matters
- CAHPS asks members if they understood their plan, got needed care and found forms easy, and those answers count in Star Ratings.
- How HealthLiteracyCopilot helps
- The notices behind each CAHPS question are scored against your target grade and PEMAT. Persona testing shows how simulated members read a notice before real ones do.
HEDIS gaps
- Why it matters
- HEDIS counts screenings, checkups and refills, and many gaps close only when a member acts on a reminder.
- How HealthLiteracyCopilot helps
- Gap-in-care and screening reminders are scored for actionability with PEMAT. Each is revised toward one clear next step, with a reason for every edit.
Quality bonus payments
- Why it matters
- Plans rated 4 Stars or higher earn quality bonus payments: at least $13.4 billion across Medicare Advantage in 2026 (KFF). The bonus raises a plan's benchmarks by about 5%, or about 10% in double-bonus counties.
- How HealthLiteracyCopilot helps
- ROI Command keeps measured, modelled and projected numbers apart. Every figure in your board deck says which kind it is.
We don't promise a Star rating, a CAHPS score, a HEDIS rate or a bonus. Letters are one part of what members experience and report, and closing a gap depends on the member and the care team. Any dollar figure comes from your own inputs and is labeled that way.
Why plain language matters here
57%
of Medicare enrollees had Basic or Below Basic health literacy
Start this week
What you can hand your team this week
The documents you own
| Document | What it touches |
|---|---|
| Annual Notice of Change and Evidence of Coverage | CAHPS: understanding your plan |
| Prior-authorization and denial letters | CAHPS: getting needed care; appeals measures |
| Gap-in-care and screening reminders | HEDIS screening and adherence measures |
| Medication and pharmacy notices | Part D adherence measures |
| Welcome kits and ID-card mailers | CAHPS: customer service and plan information |
What you'd use most
Portfolio Scan
Score the whole library at once and rank it worst first, by the measure each document touches.
Learn morePersona testing
See how simulated members read a notice before the real ones do.
Learn moreROI Command
Keep measured, modelled and projected numbers apart, so every figure in your board deck says which it is.
Learn more
Try it on one of your documents
Send a blank template, not a copy with a patient's or member's details.
Questions
Can clearer letters change our Star rating?
We don't promise a rating change. Letters shape what members experience and report. We help you find and fix the ones most likely to confuse, and track what changes.
Which documents should we fix first?
The ones the most members read that touch a measure you are judged on. Portfolio Scan ranks them for you.
Do you need member data?
No. We work from your templates: blank or sample notices, never a member's copy.