EAPs & Behavioral Health Organizations
Most employers offer an Employee Assistance Program, yet most employees never make the first call. Often the barrier is not stigma or clinical capacity. It is whether the brochure, the intake email or the wallet card can be understood and trusted by someone reading it at the end of a hard day. HealthLiteracyCopilot helps EAPs and managed behavioral health organizations make the front door to care easy to read, trust and walk through, in English and Spanish.
Take it with you: the 2-page Executive Summary & Action Guide, including the 5-question front-door audit.
Download the PDF83%
of employers offer an EAP
~5%
median EAP utilization
~1 in 3
referred people miss the first assessment appointment
Sources: SHRM (2025); Taylor Benefits Insurance (2026). First-appointment attendance is an international benchmark from NHS Talking Therapies, England (Sweetman et al., Psychotherapy Research, 2023).
Key Challenges:
- Utilization stuck in single digits, even as demand for mental health support keeps rising
- Utilization sits on every renewal scorecard and in every RFP, with little evidence of what moves it
- Brochures, intake letters and wallet cards written for compliance rather than comprehension
- Employees who fear their manager will find out, and materials that never say plainly who is told what
- Frontline and Spanish-speaking employees who are often the hardest to reach
- Account teams rebuilding employer-branded awareness materials by hand, client after client
How HealthLiteracyCopilot Helps:
Optimize the Library You Have
- Assess brochures, intake scripts, wallet cards and web pages against health literacy standards
- Revise to plain language at a 6th-grade target, with a reason for every change
- Translate into 30+ languages, with regional terms rather than dictionary defaults
Create New Materials in Minutes
- Generate flyers, text alerts, audio scripts and manager guides from your approved content
- Keep a supportive, stigma-free tone across every channel
- Apply your brand voice and style settings to every draft
Strategize the Member Journey
- Map every touchpoint from the breakroom flyer to the first appointment
- Find where people drop off between referral and care
- Build personas for the workforces you serve
Spanish, Measured in Spanish
- Score Spanish materials with a Spanish readability formula (INFLESZ), not an English one
- Reach the frontline workforces where engagement is often lowest
- Keep English and Spanish versions aligned as materials change
We Stay in Our Lane
- HealthLiteracyCopilot never provides counseling and never replaces your clinicians
- It makes the path to your counselors easier to read, trust and follow
- Your team reviews and approves everything before it reaches a member
Start with a two-week EAP Access Diagnostic
We score your own member-facing materials and show you where the front door to care is hard to read, and how to fix it.
Frequently Asked Questions
How does HealthLiteracyCopilot help EAPs and behavioral health organizations?
It assesses, revises and translates the materials members see before they reach care, such as brochures, intake letters, wallet cards and web pages, so the path to counseling is easier to understand and trust.
Does HealthLiteracyCopilot provide counseling or replace our clinicians?
No. It never provides counseling. It helps your team communicate clearly so more people reach the clinicians you already provide.
What is the EAP Access Diagnostic?
A two-week review of your own member-facing documents, in English and Spanish, that shows where they are hard to read and how to improve them. It uses no personal health data.
Can it support Spanish-speaking and frontline workforces?
Yes. It translates into more than 30 languages with regional terms, and it scores Spanish materials with a Spanish readability formula.