Industries
EAPs & Behavioral Health Organizations
Most employers offer an Employee Assistance Program, yet most employees never make the first call. Often the barrier is the brochure, the intake email or the wallet card. Can a tired, worried person read it and trust it? HealthLiteracyCopilot helps EAPs and behavioral health organizations make the front door to care easy to read, trust and walk through, in English and Spanish.
HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. How we protect your documents
Take it with you: the 2-page Executive Summary & Action Guide, including the 5-question front-door audit.
Download the PDFThree steps to the first call
People can drop off at each step. Here is what we check at each one.
Illustrative wallet card.
Find it
Is the EAP named the same way on the flyer, the intranet and the wallet card? Is the number easy to spot?
Trust it
Does it say plainly that it is free and private, and who is told what? Fear of a manager finding out stops many people.
Make the call
Is there one clear next step, with the hours and what happens on the first call? In Spanish too?
Key Challenges
- Utilization stays low, even as demand for mental health support keeps rising
- Utilization sits on every renewal scorecard and in every RFP, with little evidence of what moves it
- Brochures, intake letters and wallet cards written for compliance rather than comprehension
- Employees who fear their manager will find out, and materials that never say plainly who is told what
- Frontline and Spanish-speaking employees who are often the hardest to reach
- Account teams rebuilding employer-branded awareness materials by hand, client after client
How HealthLiteracyCopilot Helps
Optimize the Library You Have
- Assess brochures, intake scripts, wallet cards and web pages against health literacy standards
- Revise to plain language at a 6th-grade target, with a reason for every change
- Translate into 45 languages and regional variants, with regional terms rather than dictionary defaults
Draft New Materials from Your Approved Sources
- Draft flyers, text alerts, audio scripts and manager guides from your approved content
- Keep a supportive, stigma-free tone across every channel
- Apply your brand voice and style settings to every draft
Strategize the Member Journey
- Map every touchpoint from the breakroom flyer to the first appointment
- Find where people drop off between referral and care
- Build personas for the workforces you serve
Spanish, Measured in Spanish
- Score Spanish materials with a Spanish readability formula (INFLESZ), not an English one
- Reach the frontline workforces where engagement is often lowest
- Keep English and Spanish versions aligned as materials change
We Stay in Our Lane
- HealthLiteracyCopilot never provides counseling and never replaces your clinicians
- It makes the path to your counselors easier to read, trust and follow
- Your team reviews and approves everything before it reaches a member
Start with a two-week EAP Access Diagnostic
We score your own member-facing materials and show you where the front door to care is hard to read, and how to fix it.
Frequently Asked Questions
How does HealthLiteracyCopilot help EAPs and behavioral health organizations?
It assesses, revises and translates the materials members see before they reach care, such as brochures, intake letters, wallet cards and web pages, so the path to counseling is easier to understand and trust.
Does HealthLiteracyCopilot provide counseling or replace our clinicians?
No. It never provides counseling. It helps your team communicate clearly so more people reach the clinicians you already provide.
What is the EAP Access Diagnostic?
A two-week review of your own member-facing documents, in English and Spanish, that shows where they are hard to read and how to improve them. It uses no personal health data.
Can it support Spanish-speaking and frontline workforces?
Yes. It translates into 45 languages and regional variants with regional terms, and it scores Spanish materials with a Spanish readability formula (Beta; on for Enterprise plans).