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Build your business case on your own numbers.

Clear communication is a lever you control. We help you estimate what it is worth, then measure your own results in a pilot. Every number on this page carries a label that says where it came from.

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Where each number comes from

  • Measured

    Counted on your documents or in your pilot.

    Example: grade went from 11.8 to 6.4.

  • Modelled

    Calculated from inputs you enter.

    Example: reviewer hours from your volume and rates.

  • Projected

    Drawn from published research. Context, not your result.

Start with the one every team can fill in

Six places value shows up

Financial
Avoidable readmissions and emergency visits, and the cost of each
Clinical
Adherence, correct use of medicines and follow-through on care
Experience
CAHPS and HCAHPS communication items, calls and complaints
Health equity
Gaps by language, reading level and population, measured in your own data
Operational
Drafting, review and translation time and spend
Regulatory and risk
Penalties, corrective actions and rework after audits

What you can measure at each rung

The lower rungs are measured on every document. The upper rungs need a pilot, because they depend on people and on your other programs.

The Text → Outcome ladderWe do itWe test itYou measure, we help

Readability formulas answer only L1. HealthLiteracyCopilot works on L1–L2, tests at L3–L4, and helps you measure your own results at L5–L6.

The measured pilot

Pick one high-volume document, such as a renewal notice or a discharge sheet. Measure how it performs today. Send the revised version to one group and keep the current version for a similar group. Then compare.

  • You choose the measure. For example: forms returned on time, calls about the notice, or follow-up visits kept.
  • We measure the document. Grade, PEMAT and N-PLAT scores before and after.
  • Your team owns the result. Your analysts run the comparison. We report it as your pilot result, never as a general claim.

  1. 1 · Baseline

    Measure today's version and your chosen measure

  2. 2a · Revised

    Pilot group gets the new version

  3. 2b · Current

    Similar holdout group keeps today's version

  4. 3 · Compare

    The same measure, both groups

  5. 4 · Report

    As "your pilot result"

Where a holdout group is not feasible, use a before-and-after comparison and state its limits.

What the research says

Label: Projected. These numbers show the size of the problem. They are not results from our product.

$106–$238 billion

a year: the cost of low health literacy to the US economy

Source: Vernon et al., Low Health Literacy: Implications for National Health Policy, 2007

About 50%

of patients with long-term conditions don’t take medicines as prescribed

Source: World Health Organization, Adherence to Long-Term Therapies, 2003

About $290 billion

a year in avoidable US costs is linked to medication non-adherence

Source: NEHI (New England Healthcare Institute), 2009

Next step

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