Member communications
Fewer review rounds. Every change explained
Member notices go through legal, compliance and operations, often more than once. HealthLiteracyCopilot scores each draft and suggests plain edits, each with a reason. They come back as tracked changes in Word. Your reviewers see what changed and why. Your brand voice and word list apply to every document.
For directors of member communications at health plans
HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. How we protect your documents
What you check first
Every edit arrives with its reason
- Edits come back as tracked changes in Word.
- Each change carries a reason your reviewers can check.
- Your voice and glossary apply to every line of business.
Illustrative example, with a synthetic portrait.
What you're measured on
Open a measure to see why it matters and how HealthLiteracyCopilot helps.
On-time AEP mailings
- Why it matters
- Medicare Advantage members must get the Annual Notice of Change by September 30, before the Annual Enrollment Period opens on October 15.
- How HealthLiteracyCopilot helps
- Each draft is scored and comes back as tracked changes in Word, each edit with its reason. Your brand voice and word list apply from the first draft, so reviewers see what changed and why.
We don't promise a mail date. Your team and your print vendor still own the schedule.
Review cycles per document
- Why it matters
- Each extra round through legal, compliance and operations adds time before a notice can go out.
- How HealthLiteracyCopilot helps
- Clarity issues are flagged and fixed before review starts. Each reviewer decision is recorded, so the next round starts from what was already decided.
We don't promise fewer rounds. Count your rounds before and after and see for yourself.
Member complaints
- Why it matters
- Complaints about unclear letters take staff time to resolve, and complaints filed with Medicare count in Star Ratings.
- How HealthLiteracyCopilot helps
- Renewal, denial and appeal letters are scored against your target grade and N-PLAT, so your team fixes the passages most likely to confuse first. Journeys show each letter in the order a member gets it.
We don't promise fewer complaints. Track your complaint data to see what changes.
Why plain language matters here
36%
of US adults had Basic or Below Basic health literacy
The documents you own
| Document | What it touches |
|---|---|
| Annual Notice of Change | On-time AEP mailing |
| Evidence of Coverage and plan summaries | Review cycles |
| Renewal and eligibility notices | Member calls and complaints |
| Denial and appeal letters | Complaints and appeals |
| Spanish versions of each notice | Language-access review |
What you'd use most
Brand voice, Content Types and profile inheritance
Set your voice, glossary and document types once. Every team and line of business inherits them.
Learn moreWord tracked-changes round-trip
Edits come back as tracked changes in Word, each with its reason, so reviewers work the way they already do.
Learn moreJourneys
Plan the whole sequence a member receives, from welcome kit to renewal, and check each piece in order.
Learn more
Try it on one of your documents
Send a blank template, not a copy with a patient's or member's details.
Questions
Will this replace our legal review?
No. It prepares drafts before review. Your legal and compliance reviewers decide, and each decision is recorded.
Can we keep our own templates?
Yes. Upload your Word templates. Edits come back as tracked changes in the same file.
Does it handle Spanish?
Yes. Spanish is measured with Spanish readability measures, and risky segments go to a human translator.