Compliance and language access
Show the reviewer which criteria, which version, who approved
Auditors ask how a notice was checked, which version went out and who approved it. HealthLiteracyCopilot checks each document against the rules you track, such as §1557 and 42 CFR 438.10. Risky translated text goes to a person. Every approval is kept on a record that can't be changed.
For compliance officers and language-access leads
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What you check first
Which criteria, which version, who approved
- Each document keeps the rules it was checked against.
- Every score, version and approval is recorded and can't be edited after the fact.
- A translated segment that would lose a date, an amount or a "not" goes to a human translator.
Illustrative example, with a synthetic portrait.
What you're measured on
Open a measure to see why it matters and how HealthLiteracyCopilot helps.
Audit findings
- Why it matters
- Auditors ask how a notice was checked, which version went out and who approved it. A gap in that record can become a finding.
- How HealthLiteracyCopilot helps
- Every score, version and approval goes on an append-only audit trail you can export. Each finding cites the rule it was checked against.
The record is evidence of review, not proof of compliance. Your compliance team decides what it shows.
§1557 and §438.10 conformance
- Why it matters
- Section 1557 rules require notices of language help and human review of machine-translated critical text. 42 CFR 438.10 requires Medicaid materials to be easily understood.
- How HealthLiteracyCopilot helps
- Policy packs check each document against the federal and state rules you track, with the rule cited beside each finding. A translated segment that could lose a date, an amount or a "not" goes to a human translator.
We support your review. We don't decide whether a document conforms to a rule.
Complaints to Medicare (CTMs)
- Why it matters
- CMS tracks the complaints members file with Medicare, and they count toward a Star Ratings measure.
- How HealthLiteracyCopilot helps
- The notices members complain about most are scored against your target grade and N-PLAT. Each fix carries its reason and a reviewer decision on the record.
We don't promise fewer complaints. Track your CTM data to see what changes.
Why plain language matters here
60%
of Medicaid enrollees had Basic or Below Basic health literacy
The documents you own
| Document | What it touches |
|---|---|
| Notices of availability and taglines | 45 CFR 92.11 |
| Translated member materials | 45 CFR 92.201 language assistance |
| Medicaid member materials | 42 CFR 438.10 "easily understood" |
| Denial and appeal notices | State readability rules |
What you'd use most
Policy packs and the mandate library
Check each document against the federal and state rules you track, with the rule cited beside each finding.
Learn moreLanguage Access Assurance
A segment that would lose a date, an amount or a "not" goes to a human translator, and the clinical anchor gate holds it until then.
Learn moreAppend-only audit trail
Every score, version and approval is recorded and can't be edited after the fact.
Learn more
Try it on one of your documents
Send a blank template, not a copy with a patient's or member's details.
Questions
Does machine-translated Spanish satisfy Section 1557?
Not on its own. §92.201(c)(3) calls for a qualified human translator to review machine translation of critical text. We support that review and don't replace it.
Is the record proof of compliance?
No. It is evidence of review: which criteria, which version and who approved. Your compliance team decides what it shows.
Do you need member data?
No. Send templates or blank notices, never a member's copy.