Patient experience leaders
Patients are now asked if they understood. Give them documents that make that easier
HCAHPS and the Information Transfer PRO-PM ask patients if staff explained things clearly and if they knew what to do at home. The papers they take home are part of that. HealthLiteracyCopilot scores and fixes them. The Teach-Back simulator lets staff practice.
For chief experience officers, chief nursing officers and VPs of patient experience
HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. How we protect your documents
What you check first
Instructions patients can say back in their own words
- Steps, medicine times and warning signs each have their own place.
- Staff practice teach-back with a simulated patient.
- Persona testing shows where simulated patients get lost.
Illustrative example, with a synthetic portrait.
What you're measured on
Open a measure to see why it matters and how HealthLiteracyCopilot helps.
HCAHPS
- Why it matters
- HCAHPS asks patients if staff explained things clearly, including medicines and what to watch for at home. Results are public on Care Compare.
- How HealthLiteracyCopilot helps
- Discharge papers and medication guides are scored against your target grade and PEMAT, and the passages most likely to confuse are fixed first. The Teach-Back simulator lets staff practice explaining.
We don't promise a score change. Papers are one part of what patients report.
Information Transfer PRO-PM
- Why it matters
- This CMS measure asks patients after an outpatient procedure or surgery if they got the information they needed to recover at home.
- How HealthLiteracyCopilot helps
- Persona testing shows where simulated patients get lost in a recovery sheet. Journeys put every paper and text, from scheduling to follow-up, on one map.
We don't promise a measure result. You see which papers to fix first and track what changes.
Hospital VBP
- Why it matters
- The Hospital Value-Based Purchasing Program adjusts Medicare payments by quality scores, and HCAHPS is part of that score.
- How HealthLiteracyCopilot helps
- Find and fix the take-home papers behind the HCAHPS questions first. Each change has a reason and a reviewer decision on the record.
We make no claim about VBP payments. They depend on many measures beyond papers.
Complaints
- Why it matters
- Complaints show where patients felt confused or left out, and each one takes staff time to resolve.
- How HealthLiteracyCopilot helps
- When a complaint points to a document, score it, revise it toward your target grade and approve the fix. The approved version and its audit trail stay on the record.
We don't promise fewer complaints. Track your own data to see what changes.
Why plain language matters here
78%
of emergency-department patients showed gaps in understanding at least one part of their care or discharge instructions
The documents you own
| Document | What it touches |
|---|---|
| Discharge instructions | HCAHPS: information about symptoms; Information Transfer PRO-PM |
| Medication lists and guides | HCAHPS: communication about medicines |
| Pre-procedure instructions | Day-of-procedure cancellations (your data) |
| Warning-sign sheets and follow-up texts | Follow-up visit completion |
What you'd use most
Try it on one of your documents
Send a blank template, not a copy with a patient's or member's details.
Questions
Can clearer papers change our HCAHPS scores?
We don't promise a score change. Papers shape what patients understand and report. We help you find and fix the ones most likely to confuse, and you track what changes.
Is the teach-back score a certificate?
No. Scores are for practice. A supervisor confirms each result.
Do you need patient data?
No. We work from your templates: blank or sample documents, never a patient's copy.