Follow one document through the platform.
Eight short steps. No form. Each screen is an example with made-up content.
Step 1: Upload
Add a Word file, a PDF or a web page. It stays in your organization's private workspace.
You get: A private copy in your workspace
- ⬆ heart-attack-care-plan.docx
- Word, PDF or a web page
Step 2: Assess
Score it against N-PLAT and PEMAT. See which pages and criteria need work first.
You get: A scorecard by page and criterion
- PEMAT understandability 54%
- PEMAT actionability 40%
- Flagged: Grade 14+ · target 6
Step 3: Revise
Review each suggested change side by side. Approve, edit, ask again or skip. Refine toward your target grade.
You get: Tracked changes, each one decided by a person
- Flagged: "Administer antiplatelet therapy daily…"
- Passed: "Take 1 small pill each morning."
- [Approve] [Edit] [Re-suggest] [Skip] · Refine to target: up to 7 passes
Step 4: Translate
Translate into any of 45 languages and regional variants. Any segment that could lose a dose or a "do not" goes to a human translator.
You get: A translated draft, risky lines flagged
- English → Español (EE. UU.)
- Spanish grade estimate (SOL) shown with INFLESZ band
- Flagged: 1 segment → Needs human translation (dose)
Step 5: Create
Turn the content into a text message, an email or eight other formats. Channel limits are checked for you.
You get: A text message and an email, limits checked
- Passed: Reminder text message · 1 segment · opt-out included
- Email · subject 42/60 · preview text 71/90
- Flagged: Numbers to verify: 2
Step 6: Test
Simulated readers try to find the key steps and explain them back. You see where they struggle.
You get: A read-out of where readers struggle
- Simulated reader "Rosa, 68, Spanish first"
- Passed: Finds when to call 911: yes
- Flagged: Explains the pill schedule back: partly
- Directional evidence before human review
Step 7: Plan the journey
Place each piece at the right moment and channel. Every touchpoint gets the same checks.
You get: A touchpoint plan by day and channel
- Day 0 · Discharge sheet
- Day 2 · Text reminder
- Day 7 · Call guide
Step 8: Approve and export
A named reviewer approves. The version is locked and the audit trail records it. Export to Word with tracked changes.
You get: A locked version and an audit entry
- Passed: Approved by J. Rivera, RN · version locked
- Word with tracked changes · PDF · HTML
- Audit trail entry recorded
See what changes, and why.
Here is one sentence from a coverage notice. We show the grade, the fixes and the check that the meaning stayed the same.
Illustrative example. Not a customer document. Grades measured with the HealthLiteracyCopilot readability engine.
Pursuant to the terms of your Evidence of Coverage1, prior authorization is required2 for the aforementioned durable medical equipment3. Failure to obtain authorization prior to the date of service may result in denial of the claim and member financial liability4 for the full cost of the equipment.
You need our approval before you get this equipment. This is called prior authorization. Ask your doctor to send us a request.5 If you get the equipment without our approval, you may have to pay the full cost.
What changed and why
- 1Legal opener removed; the plan document is linked once at the end.
- 2Passive "is required" becomes "You need our approval" (who does what).
- 3"Aforementioned durable medical equipment" becomes "this equipment"; the term is kept where the item is named.
- 4The consequence is stated as what happens to the reader: "you may have to pay the full cost."
- 5A clear next step is added (PEMAT actionability). It is marked ADDITION and needs a reviewer's approval before export.
- Meaning check
- Same requirement, same consequence: passed
- Clinical integrity
- No dose, step or "do not" lost: passed
- Approval
- Reviewer approves the ADDITION
Try it on one of your documents
Send a blank template, not a copy with a patient's or member's details.
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