A HealthcareGPS product with health literacy standards from Institute for Healthcare Advancement (IHA)
Your Star Ratings, HEDIS gaps and HCAHPS scores depend in part on people acting on what you send them. Make sure they can.
HealthLiteracyCopilot™ is AI health literacy software for health plans, health systems and pharma. It finds the documents most likely to confuse, revises them against N-PLAT™, PEMAT and reading grade, translates them into 45 languages and regional variants and keeps a review record. Then you measure what changed on your own members and patients.
Who we help
Built for the problems health plans, health systems and pharma face now
Pick your organization to see the pressures on your materials this year, and what HealthLiteracyCopilot™ does about each one.
For Stars, quality, HEDIS and member-communications leaders
Problem 1
Five-star contracts fell to 15 in the 2027 Star Ratings
In the 2027 Star Ratings, 37% of Medicare Advantage drug-plan contracts earned 4 stars or more, and five-star contracts fell to 15, from 22 in CMS's revised 2026 ratings. Quality bonuses are worth at least $13.4 billion in 2026.
Source: CMS, 2027 Star Ratings fact sheet (2026-10-08); KFF, Medicare Advantage Quality Bonus Program brief, 2026.
Medicare Advantage and Star RatingsHow HealthLiteracyCopilot helps
CAHPS asks members if they understood their plan, and its patient-experience measures count 2x in the 2027 Star Ratings. We find the member documents most likely to confuse, fix them under your reviewers, and help you test the change on your own members.
Problem 2
A HEDIS gap closes only when a member acts
Measurement year 2026 closes December 31, and 2027 outreach is being written now. Each open gap needs one action from the member: a screening, a refill or a visit.
Source: NCQA, HEDIS measurement year 2026.
Get the HEDIS Gap-Closure Letter KitHow HealthLiteracyCopilot helps
We check each gap letter for one clear ask, plain wording and a reading grade you set, in English and Spanish. Then split one mailing and let your claims data show what changed.
Problem 3
Medicaid work-requirement notices are due now
Work requirements and 6-month renewals for expansion adults start January 1, 2027, unless HHS gives a state more time for work requirements. CMS requires states to tell enrollees about the new rules before they start.
Source: Public Law 119-21; CMS interim final rule (2026-06-01).
Get the Medicaid Notice KitHow HealthLiteracyCopilot helps
We check each notice against the federal content list, in plain English and in Spanish measured as Spanish. A date, an amount or a "do not" goes to a human translator.
For chief quality and nursing officers, and patient-education and patient-experience leaders
Problem 1
80% of hospitals in the readmissions program carry a penalty
In FY2027, CMS penalizes 2,334 hospitals, 80% of those in its readmissions program, up from 78%. Patients with low health literacy had 1.46 times the rate of 30-day hospital return of those with adequate health literacy.
Source: CMS FY2027 HRRP data, as reported by Healthcare Dive (2026-10-08); Mitchell et al., J Health Commun, 2012.
Get the Recovery-Instructions PackHow HealthLiteracyCopilot helps
Fix each discharge sheet, check every dose and step, and let staff practice teach-back in the simulator. 30-day readmission measures and HCAHPS communication items are among the measures this work supports.
Problem 2
The Joint Commission's new goals are in effect
The Joint Commission's National Performance Goals took effect on January 1, 2026, including goals on patient communication. Policies and crosswalks written for the old standards need a fresh look.
Source: The Joint Commission, National Performance Goals, 2026.
Get the Joint Commission packetHow HealthLiteracyCopilot helps
Score discharge, education and consent materials, and keep a review record you can show in a tracer. It is a preparation aid, not a compliance verdict, and implies no endorsement by The Joint Commission.
Problem 3
Consent forms are graded in public
Leapfrog now asks hospitals for consent forms at a 6th-grade level or lower, and publishes the results. Today, 91% of trial consent forms read above 8th grade.
Source: The Leapfrog Group, 2026 Informed Consent Fact Sheet; Zai et al., J Clin Transl Sci, 2024.
Get a free assessment of one consent formHow HealthLiteracyCopilot helps
Score your top consent forms against that level, revise them under your clinicians and practice teach-back before patients sign.
For regulatory, labeling, medical-information, MLR and patient-services leads
Problem 1
FDA is reading your risk text closely
FDA's ad office, OPDP, sent 5 letters a year in 2023 and 2024. By late October 2025, it had posted 61. Many cite risk text that is hard to read or easy to misread.
Source: Hall Render (2025-12-22); ProPharma (2025).
How we check risk textHow HealthLiteracyCopilot helps
Score each risk statement for reading level, sentence length and plain wording before it goes to MLR. Your reviewers see each change and the reason for it.
Problem 2
A one-page medication guide for outpatient drugs
FDA's regulatory agenda lists the Patient Medication Information final rule for December 2026. It would replace Medication Guides and patient package inserts with one patient-facing page in a set format, so outpatient prescription drugs, brand and generic, would need new patient labeling.
Source: Unified Agenda of Federal Regulatory Actions, RIN 0910-AH68; FDA proposed rule (2023-05-31).
How we prepare for the PMI ruleHow HealthLiteracyCopilot helps
Write medication guides to a target grade, in English and Spanish. Protected terms and approved wording stay word for word, and each reviewer's decision is recorded.
Problem 3
MLR review turns into a debate about wording
Web pages, emails, sales aids and patient-support pieces all go through medical, legal and regulatory review. Whether a piece is clear enough is often argued from opinion.
Scope my pharma diagnosticHow HealthLiteracyCopilot helps
Each version carries an objective score: grade level, PEMAT and N-PLAT. Protected terms and approved disclaimers stay word for word, and each reviewer's decision is recorded.
In their words
What teams using HealthLiteracyCopilot™ say
…sent exactly what you sent us to our privacy legal team for review and approval and they had no notes. … the tool knocked it out of the park on the first try.
Director of communications, regional health plan …efficiency, that's a part of it. … But the really important part is that it gets us all on the same page in the assessment piece and removes this variability that may or may not hit the mark from a patient understanding, readability and usability…
Health literacy lead, global biopharmaceutical company …for English content, we felt like it does an amazing job. I like that it enforces best practices with our team…
Director of patient education, multi-hospital health system
From people using HealthLiteracyCopilot, shared anonymously by role and type of organization. Trimmed where marked (…), never reworded.
Sample readiness scan
Find the hardest sentences in your notice before your members do
Run a sample test of the platform on one of your own notices. It shows a small part of what HealthLiteracyCopilot does, not the full product.
- No account and no email to see results.
- English or Spanish, pasted or uploaded
- Grade level against your target, with the hardest passages first
HealthLiteracyCopilot is a HealthcareGPS product with health literacy standards by Institute for Healthcare Advancement.
One simplified workflow
Optimize, Create, and Strategize — in one place
Health plans, health systems and pharma use HealthLiteracyCopilot as one consistent workflow, for compliant output across every team, channel, and language.
Optimize
Start with what you already have
- Assess Word and PDF documents against N-PLAT™, PEMAT and reading-grade measures
- Revise and translate into 45 languages and regional variants
- Export to Word in your original template
Create & Design
Write and design new plain-language content
- AI-assisted plain-language authoring
- Layouts, templates and healthcare images in Design Studio
- Your knowledge bases, brand voice and glossaries
Strategize
Drive consistent team and org output
- Shared profiles for voice, terminology, regulations and audience
- Roles, approvals and version tracking
- Consistent, compliant output at scale
What is at stake now
Health plans, hospitals and drug makers are each paid or judged on measures that depend in part on whether people understand what they are sent.
37%
of Medicare Advantage drug-plan contracts earned 4 stars or more in the 2027 Star Ratings. Five-star contracts fell to 15, from 22 in CMS's revised 2026 ratings.
Source: CMS, 2027 Star Ratings fact sheet (October 2026)
80%
of hospitals in the readmissions program carry a penalty in FY2027: 2,334 hospitals, up from 78%.
Source: CMS FY2027 HRRP data, as reported by Healthcare Dive (2026-10-08)
61
letters posted by FDA's ad office (OPDP) by late October 2025, up from 5 a year in 2023 and 2024.
Source: FDA OPDP data, as reported by Hall Render (2025-12-22) and ProPharma (2025)
See HealthLiteracyCopilot in action
Start small. Prove it. Then grow.
Every step is useful on its own. You decide if you take the next one.
Step 1: Look
See a reviewed sample or scan one of your notices.
Free · about a minute
See a reviewed sampleStep 2: Full assessment
One document scored against N-PLAT and rewritten in plain language, with the reason for each change.
Free · results in minutes
Get a free assessmentStep 3: Diagnostic
A set of documents, a findings report and a plan.
Paid · fee credited to year one
Ask about the diagnosticStep 4: Measured pilot
Revised vs current version, with a baseline you choose.
Step 5: Annual plan
The platform for your teams, billed yearly.
Frequently Asked Questions
What is HealthLiteracyCopilot?
HealthLiteracyCopilot is AI-powered health literacy software from HealthcareGPS, with health literacy standards by Institute for Healthcare Advancement (IHA). It scores patient and member materials against health-literacy standards, proposes plain-language revisions with a reason for each, and translates them. Your reviewers approve every change.
What is health literacy?
Healthy People 2030 (HHS) defines personal health literacy as the degree to which people can find, understand and use information and services to make health decisions for themselves and others. Organizational health literacy is how well an organization makes that possible, including through the documents it sends.
What standards does the platform use?
HealthLiteracyCopilot scores content against IHA's N-PLAT™ and AHRQ's PEMAT (Patient Education Materials Assessment Tool), plus reading-grade formulas such as Flesch-Kincaid and SMOG. Spanish is measured with Spanish readability measures.
Is HealthLiteracyCopilot secure?
HealthLiteracyCopilot is a HealthcareGPS product. HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. Each customer account is isolated so your content and materials stay private to your organization.
Who developed HealthLiteracyCopilot?
It is a HealthcareGPS product, with health literacy standards by Institute for Healthcare Advancement (IHA). HealthcareGPS brings healthcare AI and software expertise; IHA is a leader in health literacy and plain language.
How do I check if patient materials are written at a 6th-grade reading level?
HealthLiteracyCopilot assesses your content against established health literacy standards and surfaces readability measures—including grade level—so you can see where materials land and revise them toward the target grade your organization or state contract sets.
How do I simplify medical content and reduce jargon for patients?
Upload your document and the platform flags hard-to-understand language and medical jargon, then suggests plain-language revisions you can review and accept—turning complex clinical content into clearer, patient-friendly material without rewriting it from scratch.
Does HealthLiteracyCopilot support CMS plain-language and Section 1557 language-access work?
Yes. The platform supports plain-language goals tied to CMS and ACA Section 1557 by assessing readability, revising content for clarity, and translating materials into 45 languages and regional variants—helping you produce clear, accessible member and patient communications for diverse and limited-English-proficiency audiences.
How can I see the platform in action?
Take the platform tour: it follows one document from upload to approval, with example content and no form. To see it with your own workflows, from assessment and revision to translation, request a demo.
Questions?
Our team will walk you through how HealthLiteracyCopilot fits your workflows.