Make clear communication how your organization works
ClearPath Catalyst is a program for your whole team. It sets standards and trains staff. It fixes content and tracks results. It is aligned to NAM, NCQA, Joint Commission and CMS frameworks, including ACA §1557.
ClearPath Catalyst
What it does
- Standards and governance for every team.
- Staff training with ClearComm Academy and the Teach-Back simulator.
- Content fixed on the platform, against your own rules.
- Results tracked with labeled evidence.
- Aligned to NAM, NCQA, Joint Commission and CMS frameworks, including ACA §1557.
ClearPath Catalyst
One program, four parts that feed each other
Standards tell people what good looks like. Training builds the skill. The platform fixes the content. Results show where to go next.
- StandardsStandards and governance for every team: reading-grade targets, glossary terms and brand voice.Brand voice and glossaries
- TrainingStaff training with ClearComm Academy and the Teach-Back simulator.ClearComm Academy
- ContentContent fixed on the platform, against your own rules. A reviewer approves each change.Score and revise
- ResultsResults tracked with labeled evidence: readability, approvals and editing time.Test, plan and measure
The program path
Nine stages in three phases
Each phase ends with something you can show: a plan, trained staff and better content, then results and materials in use.
Phase 1
Assess and plan
Start from where your content and teams stand, and set the standards you will hold to.
- AssessA baseline score for each of the ten attributes and a ranked list of gaps
- PlanA phased plan with measurable goals, milestones and named owners
- GovernNamed roles, written policies and standards, and a reporting schedule
Phase 2
Train and fix
Staff build skills while the platform fixes the content they already send.
- TrainStaff trained for their role, with progress tracked by department
- ContentA library of scored, approved materials and templates
- ChangeA communication plan, engaged stakeholders and a record of early wins
Phase 3
Track and deploy
Keep evidence ready, show what changed, and put clear materials in use.
- ComplyA requirement-by-requirement checklist with evidence attached and each gap assigned
- AnalyticsDashboards and a business case built on your own numbers, with each source labeled
- DeployApproved materials in each channel and language, with a review record for each one
Open any stage in the stepper below to see what happens and who takes part.
Framework alignment
Built around the frameworks you answer to
ClearPath Catalyst is aligned to NAM, NCQA, Joint Commission and CMS frameworks, including ACA §1557. One shapes where you start. The rest live in one checklist.
Where you start
NAMStage 1 · Assess
The self-assessment maps to NAM's Ten Attributes of a Health Literate Organization. You get a baseline score for each attribute and a ranked list of gaps.
What you track · Stage 7 · Comply
- Joint Commission
- NCQA
- CMS
- ACA §1557
- CLAS standards
- State rules
Written materials at a set reading levelMet
Language assistance noticesOwner: Compliance · due Nov 15Partly met
Staff training recordsOwner: Education · due Dec 1Not met
Illustrative · synthetic rows. Evidence and notes attach to each requirement; each gap gets an owner and a due date.
Alignment is our mapping to their published guidance, not an endorsement by those organizations.
How it works
Step 1: Assess and plan
Start from where your content and teams stand today, and set the standards you will hold to.
Step 2: Train and fix
Staff build skills while the platform fixes the content they already send.
Step 3: Track and deploy
Dashboards show readability, approvals and editing time across the organization.
Nine stages, in order
ClearPath Catalyst stages, from Assess to Deploy.
Stage 1 of 9
Assess · Organizational assessment
Find out where your organization stands on health literacy today.
What happens
- Answer a self-assessment mapped to NAM's Ten Attributes of a Health Literate Organization.
- Score a sample of the materials you send now for reading grade and PEMAT.
- See the gaps by attribute, ranked by what to fix first.
- What you have at the end
- A baseline score for each of the ten attributes and a ranked list of gaps.
- Who takes part
- An executive sponsor, quality and patient-experience leads, and department heads.
Stage 2 of 9
Plan · Implementation planning
Turn the gaps into a plan with goals, owners and dates.
What happens
- Set goals tied to the gaps the assessment found.
- Lay out five phases (mobilize, assess, build, execute and sustain) with milestones and an owner for each.
- Try each change in small Plan-Do-Study-Act cycles before you roll it out.
- What you have at the end
- A phased plan with measurable goals, milestones and named owners.
- Who takes part
- The executive sponsor, the program lead and your quality improvement team.
Stage 3 of 9
Govern · Governance
Give clear communication an owner, a policy and a regular review.
What happens
- Set up a steering committee and a network of champions in each department.
- Write the standards everyone follows: reading-grade targets, glossary terms and brand voice.
- Report progress to leaders and the board on a set schedule.
- What you have at the end
- Named roles, written policies and standards, and a reporting schedule.
- Who takes part
- Executives, committee members, department champions and compliance.
Stage 4 of 9
Train · Training and development
Build clear-communication skills across your workforce.
What happens
- Assign short ClearComm Academy lessons by role and department.
- Practice teach-back with simulated patients in the Teach-Back simulator, with coaching after every turn.
- Track who has finished each program, by department.
- What you have at the end
- Staff trained for their role, with progress tracked by department.
- Who takes part
- Educators, managers, champions and frontline staff.
Stage 5 of 9
Content · Content standards
Bring the materials people read up to your standards.
What happens
- Score each material against your targets: reading grade and PEMAT understandability and actionability.
- Revise what falls short. A reviewer approves each change.
- Keep approved materials and templates in one library.
- What you have at the end
- A library of scored, approved materials and templates.
- Who takes part
- Writers, editors, clinical reviewers and communications teams.
Stage 6 of 9
Change · Change management
Make clear communication the normal way your teams work.
What happens
- Follow a step-by-step change model (Kotter's eight steps), from a shared reason to lasting habits.
- Map stakeholders by influence and interest, and plan who hears what, and when.
- Share quick wins and recognize your champions.
- What you have at the end
- A communication plan, engaged stakeholders and a record of early wins.
- Who takes part
- A change lead, communications, managers and champions.
Stage 7 of 9
Comply · Regulatory compliance
Keep evidence ready for the standards and rules you answer to.
What happens
- Track requirements mapped from Joint Commission, CMS, NCQA, ACA §1557, the CLAS standards and state rules in one checklist.
- Attach evidence and notes to each requirement, and mark it met, partly met or not met.
- Assign an action item and a due date to each gap.
- What you have at the end
- A requirement-by-requirement checklist with evidence attached and each gap assigned. The mapping is ours, based on published guidance, not an endorsement.
- Who takes part
- Compliance, accreditation and quality leads, and legal.
Stage 8 of 9
Analytics · Outcomes and analytics
Show what changed, with every number labeled.
What happens
- Watch dashboards for reading grade, approvals and editing time across teams.
- Add the outcome measures you choose, from your own data.
- Build a business case in ROI Center. Each value is labeled Measured, Modelled or Projected.
- What you have at the end
- Dashboards and a business case built on your own numbers, with each source labeled.
- Who takes part
- The executive sponsor, quality, finance and analytics teams.
Stage 9 of 9
Deploy · Patient and member deployment
Put clear materials in front of patients and members, in their language.
What happens
- Send approved materials to the channels people use: print, web, portal, text and email.
- Translate approved materials. A human translator handles text where a dose, number or "do not" could be lost.
- Check signs, forms and navigation aids so people can find their way.
- What you have at the end
- Approved materials in each channel and language, with a review record for each one.
- Who takes part
- Communications, patient-experience, language-services and digital teams.
Built for healthcare, compared with general-purpose AI
| What you need | General-purpose AI out of the box | HealthLiteracyCopilot | Rung |
|---|---|---|---|
| Workforce training | Not provided | ClearComm Academy and the Teach-Back simulator | L3–L4 |
Workforce trainingRung: L3–L4
- General-purpose AI out of the box
- Not provided
- HealthLiteracyCopilot
- ClearComm Academy and the Teach-Back simulator
See all 16 differencesHide the full comparison
| What you need | General-purpose AI out of the box | HealthLiteracyCopilot | Rung |
|---|---|---|---|
| Scoring against health-literacy standards | Can simplify on request; no built-in N-PLAT or PEMAT scoring | N-PLAT and PEMAT scores, item by item | L2 |
| Spanish measured as Spanish | No built-in Spanish readability measures | SOL, Fernández-Huerta and INFLESZ, with targets per document type | L1 |
| Meaning kept after a rewrite | Depends on the prompt; no automatic check | Meaning check and clinical integrity check on every revision | L2 |
| Your brand voice, glossary and content types | Re-entered in each prompt | Set once in profiles; every team inherits them | L2 |
| Answers grounded in your sources | General knowledge unless you add files | Your knowledge base, with citations; strict mode refuses rather than guess | L2 |
| Reviewer workflow and approvals | Not provided | Approve, edit or skip each change; a decision record for each document | L2 |
| Version history and audit trail | Chat history only | Locked versions and an append-only audit trail you can export | L2 |
| Accessibility review with evidence | Not provided | WCAG 2.1 AA review; a qualified reviewer decides; an attested record is kept | L2 |
| Accreditation evidence | Not provided | Evidence organized against the requirements you track, with binders and share links | L2 |
| Testing with simulated readers | Not provided as a method | Persona testing: cloze, teach-back, action and numeracy probes, with confidence bands | L3 |
| Journeys and channel previews | Not provided | Touchpoint matrix and channel previews for email, text, letter, web and more | L4 |
| Channel limits checked | Not checked | Text message segments and opt-out; email subject and preview text lengths | L2 |
| Numbers flagged for checking | Not flagged | A "Numbers to verify" card for every dose, date and dollar amount | L2 |
| Workforce training | Not provided | ClearComm Academy and the Teach-Back simulator | L3–L4 |
| Security and access | Varies by vendor and plan | HealthcareGPS is SOC 2 Type II audited and HIPAA compliant; separate tenant per organization; role-based access | Enable |
| An independent grade | Grades its own draft if you ask | The scorer never grades its own revisions; what it can't score with confidence goes to a person | L2 |
Scoring against health-literacy standardsRung: L2
- General-purpose AI out of the box
- Can simplify on request; no built-in N-PLAT or PEMAT scoring
- HealthLiteracyCopilot
- N-PLAT and PEMAT scores, item by item
Spanish measured as SpanishRung: L1
- General-purpose AI out of the box
- No built-in Spanish readability measures
- HealthLiteracyCopilot
- SOL, Fernández-Huerta and INFLESZ, with targets per document type
Meaning kept after a rewriteRung: L2
- General-purpose AI out of the box
- Depends on the prompt; no automatic check
- HealthLiteracyCopilot
- Meaning check and clinical integrity check on every revision
Your brand voice, glossary and content typesRung: L2
- General-purpose AI out of the box
- Re-entered in each prompt
- HealthLiteracyCopilot
- Set once in profiles; every team inherits them
Answers grounded in your sourcesRung: L2
- General-purpose AI out of the box
- General knowledge unless you add files
- HealthLiteracyCopilot
- Your knowledge base, with citations; strict mode refuses rather than guess
Reviewer workflow and approvalsRung: L2
- General-purpose AI out of the box
- Not provided
- HealthLiteracyCopilot
- Approve, edit or skip each change; a decision record for each document
Version history and audit trailRung: L2
- General-purpose AI out of the box
- Chat history only
- HealthLiteracyCopilot
- Locked versions and an append-only audit trail you can export
Accessibility review with evidenceRung: L2
- General-purpose AI out of the box
- Not provided
- HealthLiteracyCopilot
- WCAG 2.1 AA review; a qualified reviewer decides; an attested record is kept
Accreditation evidenceRung: L2
- General-purpose AI out of the box
- Not provided
- HealthLiteracyCopilot
- Evidence organized against the requirements you track, with binders and share links
Testing with simulated readersRung: L3
- General-purpose AI out of the box
- Not provided as a method
- HealthLiteracyCopilot
- Persona testing: cloze, teach-back, action and numeracy probes, with confidence bands
Journeys and channel previewsRung: L4
- General-purpose AI out of the box
- Not provided
- HealthLiteracyCopilot
- Touchpoint matrix and channel previews for email, text, letter, web and more
Channel limits checkedRung: L2
- General-purpose AI out of the box
- Not checked
- HealthLiteracyCopilot
- Text message segments and opt-out; email subject and preview text lengths
Numbers flagged for checkingRung: L2
- General-purpose AI out of the box
- Not flagged
- HealthLiteracyCopilot
- A "Numbers to verify" card for every dose, date and dollar amount
Workforce trainingRung: L3–L4
- General-purpose AI out of the box
- Not provided
- HealthLiteracyCopilot
- ClearComm Academy and the Teach-Back simulator
Security and accessRung: Enable
- General-purpose AI out of the box
- Varies by vendor and plan
- HealthLiteracyCopilot
- HealthcareGPS is SOC 2 Type II audited and HIPAA compliant; separate tenant per organization; role-based access
An independent gradeRung: L2
- General-purpose AI out of the box
- Grades its own draft if you ask
- HealthLiteracyCopilot
- The scorer never grades its own revisions; what it can't score with confidence goes to a person
Who uses it
Next step
HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. How we protect your documents
Questions
Which frameworks is Catalyst aligned to?
NAM, NCQA, Joint Commission and CMS frameworks, including ACA §1557. Alignment is our mapping to their published guidance, not an endorsement by those organizations.
How does it start?
With an assessment of where your content and teams stand today. Talk to us and we will plan the stages with you.