Concept demo 03 · Interactive
Where should I go? A care navigator
One clear recommendation and the reason for it, instead of a list of every option. Large text, read-aloud and a card for the fridge.
Interactive care navigator. For Dorothy, 74: Medicare Advantage, low vision, lives alone (illustrative).
Opens in a new tab. A concept demo, not medical advice.
What it shows
- The 911 rule always visible, and red-flag symptoms override every other choice
- One recommendation with the reason, then a comparison table
- A text-size control, big tap targets and read-aloud
- A printable "my care numbers" card
Try it
- Choose "sore throat at 9 at night"
- Change the text size
- Print or save the care numbers card
How HealthLiteracyCopilot would build it
- Copays would come from the organization's published benefit grid, never from AI
- A clinician signs off on every red-flag rule
- Checked with an adapted PEMAT rubric and the CDC Clear Communication Index
- Medicare marketing review needs flagged before release
Draws on: Create · Assess · Persona testing
Why the techniques work
Findings about the techniques, not results of this concept or of HealthLiteracyCopilot.
Techniques
- Decision support at the moment of need
- Older-adult friendly design
- Cues to action
Behavior change techniques
- Instruction on how to perform the behavior
- Prompts and cues
- Adding objects to the environment
Plain-language and older-adult web guidance (for example, from the National Institute on Aging) recommends large text, big targets, high contrast and plain words.
Guardrails
- It does not diagnose: where to go follows rules a clinician approves, and emergencies always point to 911
- Costs on the page are illustrative
- Every output has a complete text and print fallback
Questions
Is this something HealthLiteracyCopilot does today?
Not as shown here. HealthLiteracyCopilot reviews written health content for plain language and accessibility today. These concept demos show where it is going: the same review discipline carried into interactive, audio, video and voice formats. Organizations can help shape it as design partners.
Does the navigator triage symptoms?
Not on its own judgment. It points common situations to a place of care using red-flag and routing rules a clinician approves, and every screen says to call 911 for an emergency.
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Would your audience use this?
Shape what comes next: talk to us about becoming a design partner, and tell us which formats your members and patients need first.
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