CCM platforms
HealthLiteracyCopilot and your CCM platform
A CCM platform builds and sends your letters. HealthLiteracyCopilot tells you if a member can act on them. It scores each template, revises it with a reason for each change and keeps the reviewer's approval. You load the approved text into your CCM platform, as you do today.
Such as Messagepoint, Quadient, SmartCOMM
Reviewed · The HealthLiteracyCopilot team, HealthcareGPS
What they do well
Composing and delivering correspondence at scale.
The difference
CCM builds the letter. HealthLiteracyCopilot tells you if the member can act on it.
Side by side
| Job | CCM platforms | What HealthLiteracyCopilot adds | Using both |
|---|---|---|---|
| Building and sending letters | Composing and delivering correspondence at scale. | Works on the text only. We don’t send your letters. | Load the approved text into your CCM platform, as you do today. |
| Can the member act on it? | Template logic, data merge and delivery. | Each template scored against PEMAT and IHA health-literacy criteria. | Score the templates the most members read first. |
| Fixing the text | Template authoring for your team. | A plain-language revision with a meaning check, in English and Spanish. | Fix the words here. Keep the template logic there. |
| Your rules | Your templates and layouts. | Your voice, glossary and approved disclaimers applied to every revision. | Approved wording goes into your templates unchanged. |
| Approval record | The letters it sends. | A record of the version and the reviewer who approved it. | Keep the approval record with the text you load. |
Where each one fits
One document's path, step by step. Grey steps happen in the tool you already use. Blue steps happen in HealthLiteracyCopilot.
- HealthLiteracyCopilotScore the templates most members read
- HealthLiteracyCopilotFix the words, with your rules applied
- HealthLiteracyCopilotApprove and record the version
- CCM platformsLoad the approved text into templates
- CCM platformsMerge data and send the letters
Using both
Fix templates in HealthLiteracyCopilot. Then load the approved text into your CCM platform. We don't send your letters.
HealthcareGPS is SOC 2 Type II audited and HIPAA compliant. How we protect your documents
Questions
Do we keep our CCM platform?
Yes. HealthLiteracyCopilot works on the text. Your CCM platform keeps composing and sending.
Which templates should we start with?
The ones the most members read, such as renewal, denial and annual-change notices.